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Blackboard 9.1 Known Issues v7 6/8/2010 1) Error Message case 673791

Issue: This error message appears randomly throughout courses with no consistency. In most cases, if you click around a course and go back, it disappears. However, it does come back once in awhile. Solution:

2) Temporary Scope Message case 673792 case closed, on hold for new version. Issue: Show error pages due to 'TEMPORARY scope is unavailable' exceptions • This issue is supposedly fixed. (http://wiki.uky.edu/blackboard/Media/Resolved%20issues%20from%209.pdf) However, instructors have still been receiving this message.

Solution: This is a known issue set to be fixed in a future release. Since timelines for these developments can span several months, we cannot provide information at this time about when this particular issue will be fixed. 3) Export/Import Tests in IE case 673362 Issue: When using Internet Explorer (7 or 8), it will export to a zip file, but not import into the Test area using IE or Firefox. However, if you export the class using Firefox, it will import into a Test area with either IE or Firefox.

Solution: none Workaround Resolution: Use Firefox to export/import test area.

4) Course Copy Attachments Issue: When attempting to copy an item (that has an attached file) to another course, or different part of the course, you get the following message:

Solution: seems to be fixed after runing prming, 5) Last Access Dates case 673793 Issue: The Last Access Dates is inconsistent in the Grade Center. The Last Access column (in some courses) list the username of the student. In other courses, it is working fine. There is no place to change/update this from the System Admin panel. Solution: Escalated to Blackboard Support. Will provide information regarding courses with examples. 6) Email in Announcements Issue: When you modify an announcement, there is no place to send the email to students. However, when you create a new announcement, the button is available to send an email. Solution: More research needs to be done in the System Admin Control Panel to determine if a setting is not selected. 7) 3bb not updating content [Resolved] Issue: 3bb was not updating content that was modified. Solution: New cashing system. Will do that intermittently all the time.

8) Style Sheets in Bb (Bold, Font, Tables, etc) Issue: The formatting in some courses are difficult. See Bb discussion: http://discussions.blackboard.com/forums/t/48545.aspx Solution: More research needs to be done to determine if there is a resolution at this time.

9) Copy from Word, Paste into WYSIWYG Editor. Issue: In Firefox, you can’t copy content from Word and use the Paste icon in the WYSIWYG Editor. Instead, use Ctrl-V. Solution: More research needs to be done to determine if there is a resolution at this time.

10) Attached Files Appear Vertically Rather Than Horizontally Issue: If you have more than one attached file, the files are attached vertically, rather than horizontally. Solution: More research needs to be done to determine if there is a resolution at this time.

11) Announcement Error Messages – Part I 674122. Duplicate case of 674122 and 673794 Issue: In some courses (201020MUS240PRE101), an error appears when attempting to remove announcements. Some announcements can be deleted and some cannot. For those that can’t be deleted, Blackboard shows an error message.

The announcements were exported into a fake course and tried changing the dates and making them permanent in both Firefox and IE8. For those announcements that could not be deleted, this was the consistent Error message. Solution UPDATE announcements SET start_date=NULL WHERE end_date <= start_date;

12) Announcement Error Messages – Part II Issue: In some courses (201020BIO201VV232), an error appears when attempting to remove announcements.

Solution: could probably fix this globally by checking for this and updating from the backend (Torrey) if it is a big problem.. Each entry has a ‘order_num’ value which is the order of display (top to bottom). Both ‘BIO 201 is now available’ announcements had the same ‘order_num’ value of ‘1’. By switching the ‘order_num’ to 3 (update in the DB) it will then delete. I believe you can do this in the front end by dragging the object to a different place on the page – but I did not test this.

Workaround Resolution: Instructor can edit an announcement and date restrict it so it appears at a later date until problem is resolved. 13) Flash Issue 674121. closed Issue: When Flash is embedded in item and another item is added below, message keeps appeared that Flash needs to be updated to Flash 9 Player. Will not let you see the rest of content. See video recording: http://www.screencast.com/t/ZTllOGFm

Solution: Please note that doing a cut-and-paste of the code into the VTBE is possible but often generates errors and unexpected results. There are a series of buttons on the upper-left portion of the editor window which allow for the insertion of links, images, video, mashups, etc. Using these buttons to add the multimedia into the content is the suggested and supported method. 14) Course Cartridge Materials Issue: Course Cartridges will not load into Blackboard. Solution: Need error messages that occur when uploading cartridges. More research needs to be done. 15) BBCOLLAB 674113 CaseId: 674113 Wrapper wont start It appears that in Collaboration, the Office Hours or Chat feature is not working. It spins and spins. I was working with another instructor in their course and the same thing happened. When I click details, I get the attached file that I attached to this email. Bbcollab service will not start…. Solution: change service account

16) 674123. While trying to create an item in a course we get session errors

Solution: keep on the lookout for these. 17 201020ENG140VV230. I am having trouble opening files to grade them in Blackboard. Please tell the IT guys that the new Blackboard is trying to open the files on the server. This situation is not consistent, but about half the time I try to open .rtf or other types of files, I get 3bb.... or 1bb... or other message toenter a username and password. Please see if they can fix this situation. 18) 713464 So, there I was, trying to finish up building my Summer 2010 Art History online course.

I tried to create a file in ASSIGNMENTS and the following message appeared. It won't go away no matter what I do, (and I've tried everything, really) I can't get to anything built in this area now and can't finish up a time sensitive issue. Please help.

java.lang.IndexOutOfBoundsException: Index: 0, Size: 0

For reference, the Error ID is dd97a7d0-0a36-41db-89ee-679a1edf826f.

Saturday, June 5, 2010 1:18:07 PM GMT-07:00 Solution:

Resolved or Workaround Issues: 1) Emails being sent to instructors Issue: An email is sent to instructors who are in classes. They are being randomly sent. “This is a system notification sent based on your personal settings and should not be replied to.” Solution: System Admin > Tools and Utilities> Notifications and selected None. It was defaulted to “Allow User Choice”, where each person would have to access “Notifications”. We need to examine best practices on using this feature and announcing it when we make it available down the road. 2) Unpackage Files Issue: Zip files can be unpacked in Blackboard 9. The ability was taken away. Workaround Solution: Todd is working on step-by-step for this task until more information is found. Blackboard Support will be contacted.